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Practice Policies

Confidentiality and Data Sharing

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
    • When we have a duty to others e.g. in child protection cases
    • Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

  

Subject Access Requests

All requests must be in writing with the subject’s written request. The request must clearly state what information is required. Sufficient information must be supplied to confirm the identity of the requestor.  Copies will be made available in line with current legislation requirements.

 

Research and Planning

  • Anonymised patient information may be requested for a wide variety of purposes including education, research, monitoring, epidemiology, public health surveillance, clinical audit and planning.   Wherever possible this information is anonymised by the practice. Only where it is essential for the purpose will identifiable records be disclosed. Such disclosures will be kept ot the minimum necessary for the purpose. You have the right to object to any such disclosure and your objection will be respected.

 

 

Financial Audit

 

The Cwm Taf University health Board (UHB) has a duty to occasionally check on claims made by practices for payments. The person carrying out these checks will have been properly trained and authorised by the UHB and will be subject to a duty of confidentiality in their employment contract. On a small part of the record relating to the claim will be made available to them.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



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